5W1H Of Coaching.

Finally in early May i managed to allocate time to prepare my project #4 speech from the Advanced Communication Series ” Interpersonal Communication” which is on The Coach.

After reading through the project objectives, i came up with the interesting title “5W1H of Coaching”. I took 3 days to craft my speech, 2 days to practice and delivered it on Wednesday 18th May 2016 to good review. Enjoy the speech.

” How many of you have been in a coaching session, either as a coach or a coachee?” To have a better understanding of coaching let me share with you the 5W1H of coaching.

1. What is Coaching?

It is a form of development in which a person called a coach supports a learner to achieve a specific personal or professional goal. The learner is sometimes called a coachee.

2. Why the need for coaching?

Through coaching people learn what is expected from them, their current performance level and where they must improve. It is an opportunity to help a person do his or her best.

3. Who needs coaching?

Anyone who wants to improve his or her performance, be it in sports, work or social.

4. When to start coaching?

People usually don’t perform well for one of four reasons.

a) Poor Training  b) Inadequate equipment    c) Insufficient time given   d) Lack of motivation.

Once you have determine the reason and decided that the person can perform to your expectation if he or she wanted to, coaching can start.

5. Where to conduct coaching?

A private place where you will not be overheard and interrupted .

6. How to conduct a coaching session ?

The coaching process consists of nine steps.

1. Give specific reason for the discussion

2. Express your concern on the area of performance that need to be improved.

3. Describe the impact the performance problem has on you and others.

4. Acknowledge and listen to the coachee.

5. Ask for solutions to improve performance

6. Discuss solutions.

7. Agree on a solution and actions to be taken.

8. Follow up by checking on coachee’s progress.

9. Praise positive results.

A coaching session should be warm and friendly, calm and positive. It should be a fluid conversation with lots of questions, sprinkled with good humor, blunt truths and reflective pauses. ”

After the speech there was an enactment of the coaching process, where i role play as the coach, a sales director of a cosmetic company and my coachee the sales manager who is in charge of a team of 5 sales girls. Sales performance has dropped.

That was my project #4 presentation.

Negotiation Process

On the 2nd December 2015, i delivered my project #2 speech from the Toastmasters International Advanced Communication Series ‘Interpersonal Communication’ entitled “Negotiation Process”.

It was my second project speech out of ten that i need to present towards achieving my Advanced Communicator Silver award . It was challenging to work towards achieving this award from Toastmasters International as i am holding the position of President in Super Speakers Toastmasters Club for term 2015-2016, thus am kept busy with presiding at the twice a month meetings. Added to this i am working a 4 full days week, keeping my 97 year old mother company almost every night from 5 to 9 pm and carrying out duties as President for my Lions Club of KL Bukit Kiara term 2015-2016.

This was the speech i delivered.

“What skill do you need when you ask your boss for a raise, rent an apartment or buy a second hand car? The answer is negotiation skill.

In any negotiation process, there are three possible outcomes.

1. Lose-Lose where both parties reached an agreement but neither feels good about it.

2. Win-Lose, where one party wins and the other loses. This outcome may damage future relationships between the two parties.

3. Win-Win, where both parties are satisfied as both have benefitted personally and professionally from the transaction.

Thus a successful negotiation is one with a Win-Win outcome. This can be achieved by upholding fairness, seeking mutual benefits and maintaining relationship during the negotiation process.

To be a successful negotiator, it is imperative that we know, understand and follow the negotiation process, which consists of 6 stages.

Stage 1: Preparation. Decide where, when and who will attend the meeting. Ensure that all pertinent facts about the situation have been identified and understood.

Stage 2: Discussion. Each party put forward their case as they see it. Communication skills of questioning and active listening are of importance at this second stage.

Stage 3: Clarification. Goals, interests and viewpoints of both parties are listed in order of priority. With clarification, it is then possible to establish some common ground.

Stage 4: Negotiating towards a Win-Win outcome. Both parties feel that their viewpoints have been taken into consideration. They are ready to move forward to reach an agreement with mutual benefits.

Stage 5: Agreement. At this stage, it is essential to keep an open mind in order to achieve an acceptable agreement. The agreement must be made clear so that both parties know exactly what have been decided.

Stage 6: Implementing a course of action.  Each party adhere to what have been agreed and ensure that all commitments are carried out accordingly.

The negotiation process is the same whether you atre working in business or doing your daily errands. It is useful for all of us to know the negotiation process so that we can achieve a Win-Win outcome in our personal, social and work relationships.

We can all be successful negotiators using the the 6 stages of negotiation.”

After the above speech, i did a role play with a fellow Toastmaster to enact the negotiation process